ShippingPolicy

FREE STANDARD SHIPPING SPECIAL OFFER (LIMITED TIME ONLY)

SM PASS INSIDER accounts receive Free Standard Shipping while SM Pass VIP, SUPERSTAR and ICON receive Free 2-Day Shipping on orders over $50 plus free in store return. Free 2-Day Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. Please note, this promotion may not be combined with any other offers unless explicitly noted.

Shipping Options within the 48 States

* Shipping fees and sales tax are not counted towards the merchandise subtotal. Only one promotional code can be used per order. Free 2-Day Shipping promotion may not be combined with any other offers unless explicitly noted.

** Two Day Shipping is free for SM Pass VIP, SUPERSTAR and ICON members. Preorders and backorders will still ship Standard.

^ There is no expedited shipping outside the 48 states. We do not offer Two Day or Next Day delivery to Alaska, Hawaii, Guam, Puerto Rico, U.S. Virgin Islands and Military bases.

~ Due to nationwide shipping volume, you may experience a delay. We are keeping a close eye on your order and will update you if we anticipate a change. We appreciate your patience.

Expedited Shipping Methods and Delivery Time^

* Two Day and Next Day orders must be submitted by 1:00 PM EST. If the order is placed before 1:00 EST then you can use the chart above to see when it will arrive. If the order is placed after 1:00 EST then add one additional day.
We do not ship on holidays such as New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas.

^ We cannot guarantee delivery dates will be met for expedited shipping methods on clearance merchandise because clearance merchandise is in very limited supply and it may take additional days to process and ship.
Item must be in stock. Pre-order and backorder items will ship on or about their expected ship date. There is a small chance that certain preorders or backorders may be cancelled, based on demand, in which case refund will be issued the same day the order is canceled. Refunds usually reflect in 3-5 business days.

Where We Ship

United States (48 contiguous States)

We strive to get your merchandise to you as quickly as possible. The cost for shipping is only $8.95 for your entire order in the 48 contiguous United States. Most orders are shipped the next business day after they are placed unless the items are preorder or backorder. Preorder and backorder items ship on or about the date mentioned on the product page. Orders in the continental US via FedEx or OnTrac. Orders arrive within 3-7 business days unless Two Day or Next Day shipping was selected.

Hawaii and Alaska Customers

The cost for shipping is $24.95 per order. Items going to Hawaii and Alaska are shipped via FedEx and arrive within 7 business days.

US Virgin Islands, Puerto Rico and Guam Customers

The cost for shipping is $24.95 per order. Your order will ship via FedEx or OnTrac from our facilities to our international shipping station in Connecticut where the merchandise will be inspected and then reshipped out to you via the United States Postal Service (USPS). Please allow 1-2 weeks for delivery.

Military/Air Force Base Customers

The cost for shipping is $14.95 per order. Your order will ship via FedEx or OnTrac from our facilities to our shipping station in Connecticut where the merchandise will be inspected and then reshipped out to you via the United States Postal Service (USPS). Please allow 1-2 weeks for delivery.

Shipping Procedures

Shipping Confirmation Emails

We will send you a shipping confirmation email when all or part of your order is shipped that will include the FedEx/OnTrac tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment. You can also check the status of your order anytime by clicking on the Order Tracking link in the footer of every page on this site or by logging in to My Account and going to My Orders.

Shipping in Multiple Packages

If your order includes several items, they may ship separately and at different times. So that we can deliver your purchases to you as efficiently as possible, items which ship from the same location are grouped together. Our shipping confirmation emails will let you know how much of your order has shipped.

Tracking Your Order

There are three easy ways to track your order:

• Click on the Order Tracking link in the footer of each page. You will need your order number, billing last name and billing zip code.
• Log in to My Account and go to the My Orders section. From there you will be able to choose which order you'd like to view and you will have an option to track the order.
• You will receive a shipping confirmation email when all or part of your order is shipped. The email will include the FedEx/OnTrac tracking number.

Delivering Your Package

• We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays.
• Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information).
• Most items are available to ship in 1-2 business days unless otherwise noted.

SHIPPING CANCELLATIONS

If your order includes pre-order items, there is a small chance that certain preorders may be cancelled, based on demand.  You will receive a cancellation email if your order will not be shipped.