We gladly accept returns of UNWORN merchandise within 30 days of delivery except clearance items, which are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment.
Please Note: Clearance Items, Masks, Mask Filters and Earrings may not be returned or exchanged. Gift Cards and E-Gift Cards cannot be returned or refunded. All purchases are final on Clearance items, Masks, Mask Filters, Earrings, E-Gift Cards and standard Gift Cards.
Free Returns or Exchanges in one of our Steve Madden Retail Stores
For your convenience, we accept online returns at Steve Madden stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations). We gladly accept returns of unworn merchandise within 30 days of delivery. Clearance items (prices ending in .99), masks, mask filters and earrings may not be returned or exchanged. All handbags and , clothing/apparel,accessories must have original tags attached. Take the merchandise in its original packaging to the store. Make sure you have the order number or the email confirmation sent after an order is placed. Click here to find a retail store near you. Shipping charges are not refundable. Returns will be refunded to the original method of payment or as store credit.
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Return via Mail or at a Happy Returns Location
Return or exchange via mail: You can either print a shipping label and drop off at FedEx location, or you can take your item(s) in to a Happy Returns Return Bar to get your refund initiated immediately. You will receive an email when your return is received and your refund has been processed. Shipping charges are not refundable and there is a $6.95 per order return fee that covers restocking and postage back to the warehouse. Refunds are always issued to the original method of payment. To prevent a delay in refund, returns must be shipped back within 7 days since the return label was issued. Start by visiting our Returns Center.
Return or exchange in person with Happy Returns: Please generate a QR Return Code and bring the item(s) you wish to return, along with the shoe box and original tags, to a Happy Returns Return Bar location near you. No receipt or return label needed. This way your refund will be initiated immediately. You can Start Your Return online for a fast in person experience. Shipping charges are not refundable and there is a $2.95 per order return fee that covers restocking and postage back to the warehouse. Refunds are always issued to the original method of payment.
Start a Return
